ZICTA extends olive branch to unlicensed postal, courier services

The Zambia Information and Communications Authority (ZICTA) has provided an amnesty for unlicensed postal and courier service providers to apply for licenses.

ZICTA Corporate Communications Manager Hanford Chaaba has since called for the service providers to take full advantage of the amnesty.

Speaking in an interview with ZANIS, Mr Chaaba explained that the amnesty will be for an indefinite period.

He said ZICTA is concerned with the mushrooming number of players in the postal and courier sector that are not licensed.

Mr Chaaba said there have been various reductions in licensing fees for different categories which is in line with the new licensing framework which came into effect in March this year following the signing of a Statutory Instrument (SI) by Minister of Technology and Science Felix Mutati.

Mr Chaaba said the regulator is hopeful of seeing a rise of new players in the market as a result of reduced prices.

He however said there is need for operators to follow the right regulations by legalizing their operations.

“We have seen a lot of them operating these businesses. We have seen motorbikes for example in Lusaka and on the Copperbelt, we have seen a number of vehicles that offer courier services and buses that move from one town to another offering the services. The issue is that most of them are doing so without licenses,” Mr Chaaba said.

Mr Chaaba further called on the public to deal with licensed operators.

He said by doing so, the public will be dealing with the firms within the confines of the law.

He said it comes with security benefits for members of the public to deal with licensed service providers as opposed to unlicensed ones.

“We are calling on consumers to ensure that they only deal with licensed operators. This is a very good cover for both consumers and licensed operators because if you are a consumer and you only deal with licensed entities, it means when your parcel is misplaced, broken or stolen, you can easily visit ZICTA or the operator for redress without any problem,” he said.